Refund policy
30-Day Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
- Be in the same condition that you received it
- Be unused and in its original packaging
How to Start a Return
To initiate a return, please contact us at:
📧 mixylacontact@gmail.com
Please include:
- Your order number
- A brief explanation of the reason for return
We will provide you with instructions on how to return your item.
Return Shipping Costs
Customers are responsible for covering the return shipping costs.
Shipping costs are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
Include clear photos of the issue so we can resolve it quickly.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Your refund will be processed to your original payment method
- Please allow several business days for your bank to process the refund
Non-Returnable Items
We do not accept returns for:
- Items that have been used or damaged after delivery
- Items not in their original condition
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account
- Contact your payment provider
- Then contact us if needed
Need Help?
If you have any questions, feel free to contact us:
📧 mixylacontact@gmail.com